Shipping Policy

Last updated: 27/01/2024

Thank you for visiting and shopping at Sunngin.

The following are the terms and conditions that constitute our Shipping Policy.

Shipment processing time

All orders are processed within 1-3 working days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

* Free shipping for all orders over 150 PLN - This does not apply to goods being returned (for any reason). Please see the refund policy.
* Overnight and same-day delivery is only available for orders with delivery addresses within Warsaw- Poland. Please contact us before purchasing - additional charges may apply.
* Delivery delays can occasionally occur.

Shipment confirmation and order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, duties, and taxes

Sunngin is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Sunngin is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

International shipping policy

We currently only ship within Poland.

Returns policy

Our Return and Refund Policy provides detailed information about options and procedures for returning your order.